An end-to-end dining experience solution: reservation management, marketing, review, payment suite & much more... Get commission-free reservations from all your channels, a fast and seamless online booking experience, and one place to manage all your tables and guests.
Customers can book reservations through your restaurant’s Business Profile on Google Search or Google Maps.
How does it work?
Reserve with Google seamlessly integrates with Libro’s online reservation software. This allows you to add a “reserve table” button directly to your restaurant’s profile on Google Search and Google Maps. So, let’s say someone Googles “sushi restaurant in Concord.” If your sushi restaurant uses Reserve with Google, your business profile pops up in the search results providing instant access to directions, reviews, business hours, and table reservations. No extra clicking around is required!
Here’s the best part – Reserve with Google is included with your monthly Libro subscription at no additional cost.
Guest Surveys and Reviews.
Automated guest surveys using SMS and email that drive private ratings or public reviews
Customizable reminders that increase survey participation
Understand customer feedback with actionable reporting that provides feedback for service and product improvement
Automatically pull in Google Reviews and match them to guest profiles providing a more complete view of customer satisfaction
Engage with guests through two-way SMS or email communication to allow restaurants to avoid or correct negative reviews
Complete Reservation Management
24/7 Real-time online reservations
No-fee online reservations from your website, Google and social media profiles.
Own your customer data
Full, unrestricted access to your customer database gives you total control of guest experience, more revenue and better marketing.
Personalize the guest experience
All your guest data is at your fingertips from history, preferences, tags, notes and spend. You’re ready to deliver memorable experiences.
Reduce No Shows
Get the ultimate no-show prevention tool kit combining policies, guest messaging and up-front payments. Reduce your no-shows by up to 90%.
Reservation deposits
Require a credit card hold to make a booking and charge a fee if a booking no-shows.
SMS and Email Confirmations
Automate the confirmation process with sms and email notifications.
Pre-Payed Bookings
Capture the entire cost of the menu or event up-front.
Clear T&C’s & Policies
Make your policies crystal clear in the booking flow so guests know what to expect.
Smart Online Waitlist
Manage walk-ins with ease with effective queue management. Send an SMS to guests when their table is ready and show estimated wait times. Guests can add themselves to a waitlist on your website, or when they arrive, helping you fill more tables, remove chaos at the door and stay visible online.
Easily manage guest flow with table management
Stay on top of daily operations with all the tools you need to manage shifts, seat guests and manage guest preferences in real-time.
Volume and capacity control
Turn more tables
Build your customer database
Efficient In-Service Operations
Fully integrated table management with your reservations and guest CRM. It’s the complete front of house toolkit to seat more guests, turn more tables and get more revenue from your existing floor.
